Meet the Edmonton Team

Kim Mulley

Branch Manager

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Kim chose the insurance profession more than twenty-eight years ago, starting out as a receptionist before taking her licensing exam and becoming a broker. Kim is a dedicated member of the Edmonton team and enjoys giving expert advice to her clients. She takes pride in providing excellent customer service. Outside of work, Kim enjoys reading, traveling and the outdoors.

Jackie Hews

Personal Lines Account Manager

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Jackie comes to Alpine with a wealth of experience and knowledge, she has worked in the insurance industry for 11 years in various personal lines roles. Jackie is currently working on her CIP designation and can be described as hard working, goal-oriented, ethical, competent, diligent, responsible, compassionate, loyal and dedicated. Jackie was born and raised in Edmonton, she is a die-hard Oilers fan. Jackie spends her free time with family and friends, camping, golfing and loves board game night.

Laurene Cymbaluk

Personal Lines Account Manager

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Laurene joined our Edmonton team on October 1 2013 as a Personal Lines Account Manager. Laurene has been in the insurance industry for 25 years and brings with her a wealth of knowledge and expertise. She is conscientious in building client relationships and providing education. Laurene is married with two grown children, outside of work she loves to watch curling and spending time with her family.

Martena Estabrooks

Personal Lines Account Manager

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After moving to Alberta in 2008 from the East Coast, insurance chose Martena. Martena worked in an insurance call centre and discovered that she would like to build strong, personal relationships with the clients she speaks with and not the “one call and done” scenario. So, she comes to Alpine insurance hoping that every interaction will be a memorable one and her clients will look forward to calling her for advice and her expertise to help them choose the insurance products best suited to their needs. Personally, Martena is an avid NASCAR fan and now has the unfortunate job to advise her clients that “racing” and “speed tests” in their cars invalidates their insurance. She wants to make insurance simple and understandable for everyone and is excited to talk to her clients.

Christina Hitchings

Personal Lines Account Manager

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Christina has been in the insurance industry for 10 years and brings knowledge and experience to Personal lines Insurance. Christina has won a mega star award in customer service and is dedicated to the ultimate client experience. Christina has one daughter and enjoys being a dance mom, she also has two dogs that love long walks.

Oscar Lopez

Personal Lines Account Manager

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In June 2013, Oscar will celebrate twenty years with Alpine. He started his insurance career in 1977 in El Salvador where he worked in claims, underwriting, and personal accident insurance. When Oscar moved to Canada in 1987, his first job was at Treasure Insurance where he worked until 1992 when he was hired by Garnett Dadswell Insurance. Oscar stayed on when the company was acquired by Vector Group and then Alpine. Oscar enjoys his role and feels a sense of accomplishment every day because he knows he has helped meet his clients’ needs. Edmonton’s Spanish community relies on Oscar’s ability to do business in their first language, making the process much more convenient. Oscar is a musician who finds playing his guitar to be very entertaining and relaxing.

Heather Patterson

Account Manager, Personal Lines

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Heather joined the Alpine team in 2007 and worked in the insurance industry for many years prior to that. She holds a Chartered Insurance Professional designation and is a Commissioner for Oaths. Heather enjoys meeting new customers and appreciates the loyalty of clients she has known for years, many prior to the sale of Otto & Associates to Alpine. Heather is married to Bob and has four children, one grandson and a dog. She enjoys camping, traveling, concerts and spending time with her family.

Margaret Knight

Personal Lines Account Manager

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Margaret was born in Leeds, England and raised in Alberta. She has been working in the Insurance industry for the last 6 years and is currently working towards her CIP designation. She is an avid reader and enjoys spending time with her family and friends.

Kristy Hildebrand

Personal Lines Account Manager

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Kristy graduated from the Insurance and Risk Management program at Grant MacEwan College in 2004.  Since then she has been pursuing her career as a broker.  She takes pride in providing excellent costumer service and enjoys working as a team member alongside her colleagues.  She holds her Canadian Accredited Insurance Broker designation and is actively working towards her Charted Insurance Professional designation.  On her spare time she enjoys her family and friends, reading, and travelling.

Heather Yatzko


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Heather has over five years of customer service experience. Her positive spirit along with a bubbly personality gives our Edmonton office a warm feeling as you enter. Heather enjoys art, reading, being with her family, and trips to the mountains.

Isabel Mills

Commercial Lines Account Manager

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Isabel has spent her entire working career in insurance and has worked in the capacity as an insurance underwriter and broker. She has a strong commitment to customer service. Holds a CIP (Chartered Insurance Professional) designation which she obtained in 1990. Isabel is a born and raised Edmontonian. She  has 2 grandchildren that she enjoys spending as much time with as possible. Loves golf and likes to get out with every opportunity in the season.

Sonia Robitaille

Personal Lines Processing

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Dedicated in learning new experiences in life, she is determined to make Alpine Insurance her home for a long time. Outside of work Sonia enjoys learning languages, taking photos of nature and most of all spending time with the people she holds close to her heart.

Bedriye Refik

Personal Lines Account Manager

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Bedriye was born in Istanbul, Turkey and moved to Canada in 1998 after getting married. Proud mother of a son who is currently studying engineering at the University of Alberta. She completed and received her high school diploma in Edmonton, before studying in the Bachelor of Science at Grant MacEwan University.

She has over fifteen years in retail and absolutely loved the customer service part of her job. She enjoys communicating and helping others! She has been working in the insurance industry for over two years now, and really enjoys every aspect of it.

In her free time, she enjoys reading, cooking, traveling, volunteering for the community and especially spending time with her family and friends.

Theresa Broekhuizen

Personal Lines Account Manager

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Her passion is her family, friends and career. In her spare time she enjoys gardening and taking Sunday drives any day of the week. She believes family dinners are a must, just stopping to have a Tim Horton’s coffee is required, and the hugs you receive from your children is the strength you are given to push through.

Steven Aw

Commercial Associate