Meet the Lethbridge Team

Crystal Frost

Personal Lines Team Lead / Account Manager

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Crystal grew up in a small town just outside of Lethbridge. She joined the insurance industry in 2007 and has some experience in farm, commercial and personal lines. She appreciates all aspects of her challenging job and enjoys being the Team Lead. Crystal has a great rapport with her clients and is always happy to answer any questions they may have about Insurance. Crystal enjoys the freedom she has at Alpine to explore multiple companies to find the right policy for each of her clients. She enjoys spending time with her family, working out and trying new recipes.

Shelley Hamilton

Personal Lines Account Manager

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Shelley began her career in the insurance industry more than ten years ago as a receptionist. She earned her level one insurance license in 2006 and joined Alpine in 2009. Shelley enjoys helping clients solve their problems and takes pride in providing great customer service.

Megan Desjarlais

Personal Lines Account Manager

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Megan is originally from Saskatchewan and grew up traveling the world as a military kid. She has been working as a broker since 2017 and loves getting to know her clients. She enjoys art, travel, spending time with her husband, her  family; and her pet turtles.

Christie Thacker

Personal Lines Account Manager

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Grew up on a farm near Bow Island and lived there until 2014 when I moved to Lethbridge.  I’ve been in the insurance industry since 2008, and also have farm/commercial experience, but I’m happy to be able to focus on personal lines.  In my free time I do historical costuming and re-enactment, focusing on the Victorian era and Alberta settlement. I also enjoy reading, trying new recipes, travelling and dancing.  Mother to two teenagers, they keep me busy as well with their lives.  I enjoy working at Alpine because we have a good, solid team here and we can work together to make sure our clients are being taken care of.  Working in the insurance industry keeps a person from being bored, as there’s always something new to learn and I enjoy taking care of my clients.

Susan Belter

Personal Lines Account Manager

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Susan is originally from Swaziland, came to Canada in 1995 to pursue her college education in the Administrative field. She recently joined the insurance industry as an Insurance Advisor in 2016.  She enjoys the fast paced challenging work environment along with the customer service aspect of the job.

Susan has years of customer service experience and prides herself in providing the best possible service.  She looks forward to building a great rapport with all her clients and enjoys being part of the Alpine family.

Outside work she enjoys being a mother, cooking, knitting, decorating and various other activities.

Sandra Mcleod

Commercial Administrative Assistant

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Sandra began her career in insurance more than thirty-three years ago and has taken on nearly every role in the company since then. Sandra made the decision to stay with Alpine for so long out of loyalty to her employer and her desire to continue offering her clients the best service and products available. She loves her job because no two days are alike.

Ken Williston

Commercial Account Manager

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Ken began his insurance career as a personal lines account manager at Dadswell-Forster (the company that later became Alpine Insurance) in 1999. Ken’s favourite part of being a broker is the interaction with his clients – he has met some very interesting people and developed a lot of great relationships. He likes that every day is different and enjoys the challenges his position presents. When Ken is not watching his daughters’ athletic pursuits, he plays hockey. In fact Ken came to Lethbridge as a sixteen year old to play for the Broncos and later played for the University of Lethbridge. He likes to ski and fly fish at his place at Castle Mountain. After twenty-three years of playing rugby, the “kinder, gentler Ken” enjoys vegetable gardening and hiking with his four-legged friends, Rufus and Buddy.

Shirley Reti

Commercial Account Manager

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Shirley started working in the insurance industry in 2002.  She began her career as a personal lines account manager and in 2010 joined the Alpine Family. As a commercial account manager, she enjoys getting to know her clients and is willing to go the extra mile to help her customers and colleagues.  In her spare time, Shirley enjoys spending time with her family and grand-dogs, and reading a good book.

Mary Saloff

Farm Account Manager

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Mary has worked as a personal lines insurance broker for more than ten years in offices located in Lethbridge, Edmonton and the Crowsnest Pass. She enjoys matching her clients’ insurance needs to the best policies available, ensuring her customers have the coverage they require at the best possible price.

Jenn Kent

Commercial Lines Associate

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Jenn started in the insurance industry over 15 years ago, during that time she has worked in various departments but always had a focus in the commercial and farm department. She prides herself on good client care and always have the clients best interests at heart. She originally move to Alberta from Newfoundland in 2004, but still refers to Newfoundland as home & travel back to see family whenever possible. Outside of work Jenn enjoys hiking, spending time with friends & cuddling with her dog Chippy.

Billy Eaves

Personal Lines Account Manager

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I am originally from a Small town South of Lethbridge. I have been in the industry for 9 years. My free time is spend at the rink playing, coaching, or watching hockey and speed skating. I have a Degree in Administration and won the “Best Year Contest” in the CSR Mastery program in 2015. In this ever changing Insurance Industry I enjoy helping people understand their coverage, and giving them peace of mind.

Charity Yoder


Russell Stewart

Commercial Lines Account Manager

Sharlayne Makin

Intact Personal Lines Underwriter

Mary-Ellen (Emmy) Henderson

Personal Lines Account Manager